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02 80741117

Frequently Asked Questions

1. What themed nights are hosted at River Canyon?
  1. We host a variety of themed nights such as Hawaiian Night, Bollywood Night, Flashback Night, Persian Night, Arabian Night, Turkish Night, and Dance Extravaganza Night, Brazilian Night, European Night. Each night offers unique entertainment and a special menu.
2. What are your opening hours?

We are open for lunch from 11 AM. For events, our doors open at 6 PM, and the festivities continue until midnight.

3. Is there parking available?
  1. While River Canyon does not offer parking, nearby facilities are available. You can park at Wilson Parking at 150 George Street and 125 George Street, as well as Eat Street Car Park and the Octagon Building Parking Station.Please contact restaurant for more information.
4. How can I book a seat?

You can book a seat by calling us directly at 02 80741117 or using the online booking system on our website.

 

5. Can I request specific seating arrangements at River Canyon?

Yes, you can request specific seating arrangements. Please let us know your preferences in advance, and we will do our best to accommodate them.

6. Can I book the entire River Canyon venue for a private event?

Yes, you can book the entire River Canyon venue for private events. Please contact us beforehand to make the necessary arrangements.

7. Can I book River Canyon for special events like wedding receptions, birthday parties, office seminars, and business meetings?

Yes, River Canyon is available for booking special events, including wedding receptions, birthday parties, office seminars, and business meetings. Please contact us beforehand to make the necessary arrangements and ensure availability.

 

8. Is a deposit required to book a seat at River Canyon?

Yes, a minimum deposit of 20% of the total bill is required to book a seat at River Canyon. Deposit price is different in Christmas Time and private booking.

9. Can I bring my own caterers to an event at River Canyon?

No, external caterers are not permitted. Our in-house catering team provides a wide range of menu options to suit your event needs.

10. Can I walk in without a booking at River Canyon?

Yes, walk-ins are welcome at River Canyon. However, we recommend making a booking to ensure availability and a smoother dining experience.

11. Does River Canyon offer an à la carte menu?

Yes, River Canyon offers an à la carte menu with a wide variety of dishes to choose from.

12. Can I order food from River Canyon online?

Yes, you can order food from River Canyon online via restaurant’s own portal, Uber Eats, Doordash, Menulog for delivery.

13. Do you offer halal food?

Yes, all our meat dishes meet halal standards. Please feel free to ask our staff for more details.

14. Do you have vegetarian or vegan options?

Yes, we offer a variety of vegetarian and vegan options. Please check our menu or ask our staff for recommendations.

15. Do you accommodate dietary restrictions?

We don’t declare dietary restrictions.

16. Can I bring my own alcohol to River Canyon events?

No, BYO alcohol is not permitted. We offer a wide selection of beverages to complement your dining experience.

17. Can I bring my own cake to River Canyon events?

Yes, you can bring your own cake for celebrations. Please inform us in advance to make appropriate arrangements.

18. Can I bring candles or sparklers to River Canyon events?

No, bringing candles or sparklers is not permitted for safety reasons. We appreciate your understanding and cooperation.

19. Is River Canyon wheelchair accessible?

Yes, River Canyon is fully wheelchair accessible.

20. Is a high chair available for my child?

Yes, high chairs are available at River Canyon to ensure a comfortable dining experience for your little ones. Please request one when making your reservation or ask our staff upon arrival.

21. What is the pricing for kids at River Canyon?
  • Children up to 3 years: Free
  • Children aged 4 to 7 years: $29
  • Children aged 8 to 11 years: $39
  • Children aged 12 years and above: Full price

Note: Above price is different in Christmas Time.

22. Is River Canyon pet-friendly?

No, River Canyon is not pet-friendly. However, guide and assistance dogs are welcome.

 

23. Does River Canyon have audio-video capabilities for events?

Yes, River Canyon is equipped with state-of-the-art audio and video capabilities to enhance your event experience. Please let us know your specific requirements in advance.

24. Does River Canyon host live performances?

Yes, River Canyon regularly hosts live performances, including music, dance, and entertainment shows. Check our event schedule for upcoming performances.

25. Is there a credit card surcharge at River Canyon?

Yes, there is a 1.6% surcharge for payments made with a credit card.

26. Is there a surcharge for dining on Sundays at River Canyon?

No, there is no surcharge for dining on Sundays at River Canyon.

27. Is there a surcharge for dining on public holidays at River Canyon?

Yes, there is 10% surcharge for dining on public holidays at River Canyon.

 

28. What is the cancellation policy for public events at River Canyon?

For public events, cancellations must be made in writing and confirmed by River Canyon at least 48 hours before the reserved date and time. If a cancellation is made within 48 hours of the reservation, the deposit will not be refunded.

29. How can I cancel a private function booking at River Canyon?

Cancellations for private functions must be submitted in writing and confirmed by River Canyon. For cancellations made more than 30 days before the function date, a full refund will be issued. If the cancellation is made more than 14 days prior, 50% of the deposit will be refunded. No refund will be provided for cancellations made less than 14 days before the function date.

30. What happens if I don't show up for my reservation at River Canyon without cancelling?

If you do not cancel your reservation and fail to show up, the full deposit will be forfeited.

 

31. When do I need to confirm the final guest numbers for my event at River Canyon?

The final guest numbers must be confirmed at least 24 hours before the event or function date. River Canyon will do its best to accommodate any changes based on availability. The confirmed number of guests at 24 hours prior will be the minimum amount charged, and any increase to this number will be charged at the venue.

 

32. What is the dress code for events at River Canyon?

The dress code at River Canyon is Formal & Smart Casual. This includes:

  • For Women: Evening wear, fashionable & cocktail dresses.
  • For Men: Collared shirts and full pants. T-shirts and jeans are also acceptable.
33. What clothing items are not allowed at River Canyon?

The following items are not allowed at River Canyon:

  • Shorts
  • Hoodies
  • Thongs (flip-flops)
  • Singlets
  • Work boots
  • Tradie (tradesperson) attire
34. What ID requirements are in place at River Canyon?

River Canyon reserves the right to check IDs before serving alcohol if there is any suspicion that a guest may be a minor. Teenagers and young adults must carry proof of age/ID. Underage individuals are not permitted to consume alcohol, and adults must not purchase alcohol for them. If underage drinking is suspected, authorities will be contacted, and the entire table may be asked to leave.

35. What happens if someone is intoxicated or behaving inappropriately at River Canyon?

If a guest becomes intoxicated or behaves inappropriately, our staff will ask them to leave to ensure a safe and enjoyable environment for everyone. In severe cases, our security personnel may escort the guest off the premises and contact the Police if necessary. We appreciate cooperation in maintaining a respectful atmosphere.

36. Are there any restrictions for children at River Canyon?

Yes, young children are not allowed on the dance floor or near the bar area for safety reasons.

37. What is River Canyon's smoking policy?

Smoking is not permitted within 5 meters of the restaurant’s entrance or dining areas. However, smoking is allowed on the two open-air outdoor balconies behind the restaurant.